5.2 Communication Skills

Notes

Good communication is a skill you can practice. It includes speaking clearly and listening well.

• Active listening: face the person, make eye contact, avoid interrupting, and repeat back what you heard ("So you are saying...").
• "I" statements share feelings without blaming: "I feel left out when plans are made without me" instead of "You always ignore me."
• Nonverbal communication, such as tone, facial expression and posture, often says more than words.
• Be clear, calm and respectful, and choose a good time to talk.
• Texting lacks tone, so messages can be misunderstood. For serious topics, talk in person or by voice.